Terms of Service

Plain version

Engine is software you subscribe to so you can run your service business. We charge monthly or annually. You can cancel anytime from your account. We'll do our best to keep it running. You promise to use it for legitimate business purposes. The rest of this document is the boring legal version.

1. Who this is between

These Terms are an agreement between Abixon Digital (“we”, “us”, “Engine”) and you (the business or person using Engine). By creating an account, you accept these Terms.

2. The service

Engine is field service management software: a web application for scheduling jobs, sending estimates and invoices, tracking expenses, accepting online payments (via Stripe), managing your team, and storing job photos. We host the application; you access it through a web browser or by installing it on your phone's home screen.

3. Your account

You're responsible for keeping your password safe and for everything that happens under your account. Tell us at info@abixondigital.com if you suspect unauthorized access.

You must be at least 18 years old, authorized to bind the business you sign up for, and able to enter into a contract under US law.

4. Pricing and billing

Engine offers three plans:

• Solo - $29/month or $279/year - 1 user
• Crew - $59/month or $564/year - up to 5 users
• Business - $119/month or $1,140/year - up to 15 users

Every plan begins with a 14-day free trial. A valid payment method is required to start the trial. At the end of the trial, your card is automatically charged for the first billing period unless you cancel beforehand.

Billing is recurring: monthly plans bill monthly, annual plans bill yearly. Prices may change in the future; we'll give at least 30 days' notice before any change affects you. Founding-customer discounts are honored for the life of the subscription as long as it remains active and continuously paid.

Sales tax may apply in some jurisdictions and will be added to your invoice if required.

5. Refunds and cancellation

You can cancel anytime from Settings → Subscription & Billing → Manage billing on Stripe. When you cancel:

• Cancellation takes effect at the end of your current billing period. You keep full access until then.
• We do not pro-rate refunds for partial months or years already paid.
• If you cancel during the trial, you are not charged.
• If something goes seriously wrong on our end and we can't fix it, contact us - we'll do the right thing case by case.

Your data remains accessible for export for 30 days after cancellation, then we permanently delete it (subject to legal retention requirements).

6. Customer payments via Stripe Connect

When you accept payments from your customers through Engine, the money flows through your own Stripe account, not ours. Stripe transfers the funds directly to the bank account you connect during onboarding. Stripe's standard processing fees (typically 2.9% + 30¢ per card transaction) are deducted by Stripe before the payout. Engine does not currently take a platform fee on top of that. Tax forms (1099-K) are issued directly by Stripe to you, the merchant.

7. Acceptable use

You agree not to:

• Use Engine for any illegal purpose or to violate anyone's rights.
• Send spam, harassing, or fraudulent communications to your customers through Engine.
• Try to access other businesses' data, reverse-engineer the software, or run security attacks against the service.
• Use Engine to process payments for restricted businesses (gambling, adult content, controlled substances, etc. - see Stripe's prohibited businesses list).
• Resell or sublicense Engine to third parties without our written agreement.

We can suspend or terminate accounts that violate these rules.

8. Your data

You own all the data you put into Engine - your customers, jobs, invoices, photos, everything. We have a license to host and process it solely to provide the service. We don't sell it, share it with advertisers, or use it to train AI models. See our Privacy Policy for the full breakdown.

9. Service availability

We aim for high uptime but don't guarantee any specific availability percentage. Maintenance windows, upstream service provider outages, and unforeseen issues happen. We'll communicate major incidents via email.

10. Disclaimer of warranties

Engine is provided “as is.” To the maximum extent allowed by law, we disclaim all warranties - express or implied - including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the service will be uninterrupted, error-free, or meet every specific need you have.

11. Limitation of liability

To the maximum extent allowed by law, our total liability for anything related to Engine is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect, consequential, special, or punitive damages, or for lost profits or business opportunities.

12. Indemnification

You agree to defend and hold us harmless against any claim arising from your misuse of Engine, your violation of these Terms, or your violation of someone else's rights (including your customers' privacy or contractual rights).

13. Changes to these terms

We may update these Terms occasionally. When we change anything material, we'll email all active account owners and post the new version here with an updated “Last updated” date. Continued use after the change means you accept the new Terms.

14. Governing law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Hillsborough County, Florida.

15. Contact

Questions about these Terms? Email info@abixondigital.com.